fagor

After-sales service is the after-sales activities to handle arising problems related to products. In recent years, after-sales service has become one of the important criteria for customers to put their trust in the brand, especially in the retail electrical appliances industry. To avoid risks, consumers are increasingly interested in choosing to buy from distributors with good after-sales service.

Professional warranty/after-sales service makes a difference

A real survey on the reasons why customers leave the brand shows that it is not because of a bad sales department, but the fact that 50% of users choose “not to return” because of poor after-sales service. . Many businesses have lost customers because of negligence in customer care. This is especially important for the retail electrical appliances industry when the product is used daily, if the repair/warranty process is prolonged, it will greatly affect the quality of life.

In the spirit of sustainable development and understanding customer psychology, Mr. Tran Duc Huy – Chairman of the Management Board of Format Vietnam JSC said: “Format Vietnam pays special attention to the after-sales and warranty regime: the products are designed and Fagor kitchen equipment is warranted for 3 years, in addition, customers can also buy an additional warranty package of up to 5 years. Format Vietnam’s warranty and repair partner with more than 3,000 employees and 168 warranty stations nationwide; response time to customers within 24 hours from the time of receiving the information, giving absolute peace of mind when using products and services”.

Mr. Tran Duc Huy – Chairman of the Board of Directors of Format Vietnam JSC (5th from left) discussed with customers at the event.

Direct training classes from Format technicians for Dien May Xanh’s staff nationwide took place with excitement and enthusiasm. 7 training classes take place in Ho Chi Minh, Hanoi, and Da Nang with an intensive training program with the number of direct training of up to 200 Dien May Xanh employees, ensuring installation, warranty and repair services. Fagor household brand as committed to customers.

Ho Chi Minh training class January 2021

Ho Chi Minh training class January 2021

Hanoi training class February 2021

Hanoi training class February 2021

Da Nang training class March 2021

Da Nang training class March 2021

Fagor with kitchen equipment in many styles and facilities for homeowners to unleash their creativity, prepare many delicious dishes for the family with love.

Amid the increasing demand of people to express their individuality and uniqueness in interior design, kitchen appliance manufacturers strive to provide a variety of quality products and services optimal including Fagor.

Fagor is one of the oldest, high-end kitchen brands in Europe. Fagor’s representative said that, returning to the Vietnamese market, the unit not only brings quality products, dedicated care, warranty and “ultimate privileges for Vietnamese kitchen lovers”.

Fagor representative further shared, one of the first perks is quality. All products are distributed by Format Vietnam JSC and apply a warranty program of up to 5 years at Dien May Xanh system. Along with incentive programs, Fagor promises to bring users satisfaction and long-term commitment.

“The privilege of loving the kitchen” in Fagor’s way is also about delicious food, creativity and inspiration in cooking.

Culinary privileges: whether you are creative or pursue perfection, even perfection in terms of culinary flavors, imprints Individuality in cooking style is the inevitable value. Fagor’s spirit is to give kitchen lovers a creative culinary space, where everyone can unleash their creativity so that every dish is a work of art.

The privilege of living fully in the kitchen: Fagor representative explained that sometimes a housewife cooks in a dream because the concept of food cannot be formed in the air time they don’t really love. Fagor believes that, when you walk into the kitchen you love, every piece of Fagor’s is also devoted to you. The concept of the food that can thus form the form, color and taste will appear. The smile of the person who enjoys it will also brighten up.

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Inspirational privilege: Positive inspiration will be spread through food and kitchen space. The kitchen is a place for you to unleash your creativity in hundreds of cooking styles, where a mother teaches her daughter the first dish, a husband cooks his wife with spices or a grandmother passes on a secret for a lifetime. Cooked with Fagor’s love of the kitchen, the dish will be filled with love.

“With a mind and thoughtful preparation for users, Fagor believes that whoever you are, you have the privilege of being yourself in the perfect kitchen with Fagor” , the representative added.